Shipping destinations
We ship within the United States, including all 50 states, PO Boxes and APO/FPO military addresses. International shipping is not offered.
Free standard shipping
Standard shipping is free on every order, with no minimum purchase. Expedited delivery, when offered for your destination, costs extra; any available service and its charge must be shown before you place the order. No expedited service is promised for every address.
Dispatch schedule
Orders placed before 2:00 PM CST Monday through Friday ship the same day. Saturday orders are processed Saturday or Monday, depending on carrier pickup times. Orders received on Sunday or outside operating hours ship the next business day. We are closed on federal holidays; orders received on those days ship the next business day.
Pre-sale items
Pre-sale products ship within 1–2 business days after the manufacturer’s official release. Release dates may move. If we cannot meet a promised shipment date, we will notify you of the delay and provide the applicable choice to accept the delay or cancel for a full refund. A pre-sale cancellation restriction does not remove rights required by law.
Transit estimates
After dispatch, standard delivery is estimated at 3–7 business days. If a 2-Day Air service is offered, its estimated transit is 2 business days after dispatch; a Next Day Air service is estimated at 1 business day after dispatch. These are transit estimates, not total order-processing times. Destination, carrier conditions, remote-area service and weather may cause delays.
Tracking and protective packaging
We email a tracking number when your order ships. We pack products with bubble wrap, reinforced cardboard boxes and cushioning such as packing peanuts or air pillows, adding fragile labels where needed. Contact support@deckfable.com if tracking appears incorrect or you need an order update.
Delivery damage and delays
Keep the goods, shipping box and packing materials as received. Photograph any damage and email support@deckfable.com within 48 hours after delivery, including your order number. Do not open a damaged sealed product before contacting us. The Returns and Refunds Policy explains available remedies. If a parcel is more than 7 business days past its estimated delivery date, email us so we can start an investigation with the carrier.
Address accuracy
Check your delivery address carefully before ordering. If a parcel is returned because the address you supplied was incorrect, you are responsible for the cost of reshipping it. Original shipping charges, if any, are not refundable in that situation. This reshipping rule is not a charge for an approved eligible return, which remains free.
Support hours
Our customer service hours are Mon-Fri: 9:00 AM – 5:00 PM (Eastern Time). The shipping cutoff above is stated in CST and is separate from support hours.
Contact Deckfable LLC
3947 E 14th St, Des Moines, IA 50313, United States
Email: support@deckfable.com
Phone: +1 272-205-5367
Mon-Fri: 9:00 AM – 5:00 PM (Eastern Time)