Refund and Returns Policy

When returns qualify

Contact Deckfable within 90 days after delivery to begin a return or refund request for eligible unused, unopened sealed goods in their original condition, including eligible goods with defects caused by us. For delivery damage, contact us within 48 hours after delivery. For incorrect goods, contact us within 7 days after delivery. These specific reporting periods govern damage and wrong-item claims rather than the general 90-day return period.

An unused product with its seal intact can be returned during that 90-day period. Email support@deckfable.com with your order number to begin.

Items and claims outside this policy

Opened hobby boxes, packs and cases are not returnable. Single cards and graded cards are excluded, as are opened mystery boxes or repacks and cards that are damaged or taken out of sealed packs.

We do not refund factory defects in cards inside sealed boxes, including centering, printing and surface defects. Take those claims to the manufacturer; we will help direct you to its claim process.

Neither disappointment with the cards pulled nor a box falling short of a manufacturer’s average insertion ratios qualifies for a refund. A product whose seal has been broken cannot be returned.

Price movements

Later market increases will not increase your agreed purchase price. Later decreases do not entitle you to a refund of the difference. Both rules also apply to pre-sale purchases.

Cancelling an order

Orders cannot be cancelled after dispatch. A pre-sale order cannot ordinarily be cancelled after payment has gone through. These limits do not remove cancellation or refund rights required by law, including rights that apply to shipment delays.

For another order that has not shipped, email support@deckfable.com immediately and put the order number in the subject. We cannot guarantee that we can stop it. If we can stop it, we will cancel it without a cancellation penalty or restocking fee.

Goods damaged in delivery

Retain the goods, shipping box and every packing material in the condition received. Photograph the damage clearly from several angles. Within 48 hours of delivery, email support@deckfable.com with those photos and your order number.

After reviewing the claim, we will provide either a replacement, subject to availability, or a full refund. We will supply a prepaid label for the return, at no cost to you.

Leave a damaged sealed product unopened and contact us first. Opening it invalidates a damage claim without exception.

Incorrect goods

If we sent the wrong goods, email support@deckfable.com no later than 7 days after delivery. Supply the order number and photographs of the goods received. We will provide a prepaid return label and promptly dispatch the correct goods, with no charge to you.

Approval and sending goods back

For a qualifying sealed, unopened product within the 90-day window, first email support@deckfable.com with the order number and your reason for returning it. Await approval before sending it back. We will assess the request and respond within 1–2 business days.

All approved eligible returns are free: you do not pay for the return label or return shipping, and we do not deduct a return-label charge from your refund. Request the label by emailing support@deckfable.com with your order number and return reason; after approval, our support team will email you a prepaid label and return instructions. This is a contact-by-email process, not an automatic online label service. Pack the goods securely in their original packaging, including every protective material, and hand the parcel to the carrier identified on that label.

We will process the refund when the goods have arrived back and we have confirmed their original sealed condition.

Refund destination and timing

Approved refunds are sent to the payment method used for the purchase. Allow 5–10 business days after approval for the credit to appear on your statement. Original delivery charges are not refundable unless the problem was caused by us.