Questions about a product or an order? Contact Deckfable for help with product details, delivery, billing, returns or privacy.
Contact information
Deckfable LLC
3947 E 14th St, Des Moines, IA 50313, United States
Email: support@deckfable.com
Phone: +1 272-205-5367
Monday–Friday, 9:00 AM–5:00 PM (Eastern Time).
Help with an order
Include your order number, the email address used for the purchase and a short description of the issue. For a product question, include the product name or a link to its listing. Do not email passwords or complete payment-card information.
If you need to correct an address or request cancellation, email us immediately with your order number in the subject. We cannot guarantee an order can be stopped. Orders cannot be cancelled after dispatch; ordinary paid pre-sales cannot be cancelled except where legal rights apply. If another unshipped order can be stopped, no cancellation penalty or restocking fee applies.
Returns and delivery issues
Contact us within 90 days after delivery to request a return of eligible unused, unopened sealed goods in their original condition. Report delivery damage within 48 hours after delivery and wrong items within 7 days after delivery; these specific reporting deadlines apply instead of the general return window.
For damage, leave a sealed product unopened, keep the shipping box and all packing materials, and email clear photographs with your order number. Opening a damaged sealed product invalidates a damage claim. For a wrong item, send photographs of the goods received.
Email us first for approval and a free prepaid return label. All approved eligible returns are free: there is no return-label or return-shipping charge, and no label charge is deducted from your refund. Wait for instructions before sending a parcel. Our business address also accepts authorized returns; follow the address on your approved label. No walk-in or drop-off service is offered.
Opened hobby boxes, packs and cases, single cards and graded cards are excluded from returns. See the Returns and Refunds Policy for all conditions, exclusions and refund timing.
Useful answers
Start with our FAQ for product, shipping and return questions, or learn about Deckfable.
Read our Shipping Policy, Returns and Refunds Policy, Terms and Conditions and Privacy Policy.