FAQ

Hobby boxes, retail boxes and blaster boxes are different product formats. Pack counts, card assortments and possible inserts depend on the specific release. Compare the exact listing rather than assuming that one format guarantees an autograph, memorabilia card or particular pull.

Our catalog includes Pokémon, Magic: The Gathering, Yu-Gi-Oh!, sports trading products and sports memorabilia. Browse current listings for available products and options.

Singles are individual trading cards. A sealed listing describes an unopened packaged product such as a pack, box or case. Those formats are not interchangeable. Read the exact listing for the set, contents and quantity; the sealed description applies only to products listed as sealed.

We offer authentic collectibles. Check the specific listing for its identity and condition. A sealed-product description applies to unopened packaged goods, not to single cards or every catalog item. Ask us if you need clarification about a product before ordering.

Read the listing’s image disclosure. Representative catalog artwork identifies a product but does not establish the condition of a particular copy. Check the listed set, language, finish, condition and selected option before ordering.

Where a listing is offered as a pre-sale, dispatch is within 1–2 business days after the manufacturer’s official release. Release dates may change. Ordinary paid pre-sales cannot be cancelled or modified, but shipment-delay cancellation and refund rights required by law are unaffected. If the manufacturer cancels a release, we provide a full refund. See our Terms and Conditions.

Email support@deckfable.com immediately with your order number in the subject. We cannot guarantee that we can stop an order. Orders cannot be cancelled after dispatch; ordinary paid pre-sales are restricted as described above. If another unshipped order can be stopped, we will cancel it without a cancellation penalty or restocking fee. Applicable legal rights remain unaffected. See the Returns and Refunds Policy.

We may limit quantities per person, household or order, review an order or cancel unavailable or mispriced items. Submitting an order is not automatic acceptance. If we cancel your order, we refund it in full. See our Terms and Conditions.

Standard shipping is free on every order with no minimum purchase. We ship within the United States to all 50 states, PO Boxes and APO/FPO military addresses. International shipping is not offered. See the Shipping Policy.

Orders placed before 2:00 PM CST Monday through Friday ship the same day. Saturday orders are processed Saturday or Monday, depending on carrier pickup times. Orders received on Sunday, outside operating hours or on federal holidays ship the next business day. Pre-sale items follow their release schedule. The dispatch cutoff is separate from support hours, which are Monday–Friday, 9:00 AM–5:00 PM (Eastern Time).

Standard delivery is estimated at 3–7 business days after dispatch, not from the time you place the order. Destination, carrier conditions, remote-area service and weather may cause delays. See the Shipping Policy for full details.

We email a tracking number when your order ships. Use the carrier tracking information in that email. If tracking appears incorrect or your delivery needs an update, email support@deckfable.com with your order number.

Contact us within 90 days after delivery for eligible unused, unopened sealed goods in their original condition, including eligible defects caused by us. Opened hobby boxes, packs and cases, single cards and graded cards are excluded, as are opened mystery boxes or repacks and cards damaged or removed from sealed packs. Broken-seal products cannot be returned. Delivery damage and wrong-item claims have the shorter reporting deadlines below. Read the Returns and Refunds Policy for all exclusions.

Email support@deckfable.com with your order number and reason. Wait for approval before sending goods; we assess requests and respond within 1–2 business days. All approved eligible returns are free. Support emails a prepaid label and instructions, with no return-label or return-shipping cost and no label charge deducted from your refund. Pack the goods securely in their original packaging with all protective materials and use the carrier on the label. This is a support-email process, not an automatic label service.

Email us within 48 hours after delivery with your order number and clear photographs from several angles. Keep the goods, shipping box and every packing material as received. Leave a damaged sealed product unopened: opening it invalidates the damage claim. After review, we provide a replacement subject to availability or a full refund, and a prepaid return label at no cost. See the Returns and Refunds Policy.

Email us within 7 days after delivery with your order number and photographs of the goods received. We provide a prepaid return label and promptly dispatch the correct goods at no charge to you. The 7-day reporting period, rather than the general 90-day return window, applies to wrong-item claims.

Factory card defects inside sealed boxes, including centering, printing and surface defects, are not refunded under our returns policy. Contact the manufacturer; we can help direct you to its claims process. Disappointing pulls or a box falling short of a manufacturer’s average insertion ratios do not qualify for a refund. See the Returns and Refunds Policy.

We process a return refund after the goods arrive back and we confirm their original sealed condition. Approved refunds go to the payment method used for the purchase. Allow 5–10 business days after approval for the credit to appear on your statement. Original delivery charges are not refundable unless the problem was caused by us. Later market price decreases do not create a price-difference refund.

No walk-in or drop-off service is offered. Our business address accepts authorized returns only through the approved return process. Contact us first for approval and a free prepaid label, and follow the address and instructions on that label.

Try reloading the page or using another browser. If the problem continues, email support@deckfable.com with the page address, a description of what happened and a screenshot if useful. Remove private information from screenshots and never send passwords or complete payment-card details.